Refund and Returns Policy
Last updated: 2 November 2026
This page explains how to request a return or a refund for purchases made on anbesaincense.com, sold by ANBESA Srl (San Marco 3125/B, 30124 Venice, Italy, VAT no. IT03721650277). If you have a problem with your order, please write to us first at info@anbesaincense.com quoting your order number: in most cases we can solve it directly and quickly.
1. Right of withdrawal
If you buy as a consumer, you have the right to withdraw from your purchase without giving any reason within 14 days of receiving the goods. To exercise this right, send us a written notice at info@anbesaincense.com stating your order number and the products you wish to return.
2. How to return your products
You must send the products back within 14 days of telling us that you withdraw, to:
ANBESA Srl – San Marco 3125/B – 30124 Venice (VE), Italy
- Products must be unused, in their original packaging and complete.
- The cost of return shipping is borne by the customer. We recommend a tracked and insured service: the parcel travels at your risk until it reaches us.
- The deadline is met if you ship the products within the 14 days; please keep your proof of shipping.
- You are only liable for any loss in value of the products resulting from handling beyond what is necessary to establish their nature and condition.
3. Refunds
We will refund you within 14 days of being notified of your withdrawal, using the same payment method as the original purchase (card, PayPal, Satispay or bank transfer). We may withhold the refund until we have received the products or you have provided proof that you have sent them back. The refund includes the standard delivery cost paid at purchase; it does not include any extra cost if you chose a more expensive delivery method.
4. Products that cannot be returned
The right of withdrawal does not apply to sealed products that are not suitable for return for health protection or hygiene reasons if they were opened after delivery, nor to the other cases provided by law.
5. Faulty, damaged or wrong products
If you receive a faulty product, one damaged in transit, or a different product from the one you ordered, please write to us immediately at info@anbesaincense.com with a few photos of the product and its packaging. We will offer you a replacement or a refund, with shipping costs at our expense. Your statutory consumer rights remain unaffected. We recommend that you check the parcel on delivery and report any visible damage to the courier.
6. Late or missing refunds
If you have not yet received your refund, please check your bank account first, then contact your bank or card issuer: it may take a few days for the refund to be posted. If the problem persists, write to us at info@anbesaincense.com with your order number.
7. Contact
ANBESA Srl – San Marco 3125/B, 30124 Venice – info@anbesaincense.com
